Logo

Telford Services Customer Service

Customer Service

--------------------------------------------------------------------------------
As a small family run business we pride ourselves on our customer service and the individual attention we give all our clients. We are happy to answer your questions both pre-sale and aftersale by phone, email, fax or Skype.

Our returns policy and terms and conditions are clearly laid out on their own pages, please read them before placing an order as this may avoid some issues afterwards.

If you have a problem with your watch then please just ring and ask for advice. We aim to be as helpful as possible and flexible in resolving any issue; however here are some examples of where we have not been able to help:

  • Customer sent watch back claiming a fault but it had a different serial number to the one we sent out and the one on the box...... Regretfully we could not refund or exchange it.
  • Customer sent watch back saying he did not like it and had never been out of its box. In reality the watch had food in the links and two links had been removed and replaced....... the watch was returned to the customer and no refund issued.
  • Customer ordered a specific Casio Sea Pathfinder but returned a Sea Pathfinder variation we don't even stock .... but Argos do ! needless to say we didn't issue a refund there either.

If you are reasonable with us then we will make every effort to ensure that your buying experience and customer service is as good as possible, however any attempt at fraud or deception will be reported to the police and credit card company. While the huge majority of our customers are a pleasure to deal with, we have found our type of product attracts those willing to attempt fraud.

Email Contact

Click Here for all General Enquiries
Click Here for all Sales Enquiries
Click Here for all Customer Service Enquiries

Orders or to Check Stock
If you wish to contact us via phone then please call 01205 871994 Tue - Fri 1000 - 1600 (Summer Opening) Our warehouse is open from 0630 - 1700 Mon - Fri for dispatch.

By Skype

Our Skype Username is telfordservices

Our Skype telephone number for calls and messages is 020 7871 9722

Fax
If you wish to order via Fax then please send it to 01205 871118 please include the following information with your order:

Name as it appears on the credit card, Cardholders address, Card Number, Start and End date and 3 digit security code from the back of the card. Please note that we can ONLY deliver to the cardholders address.

Post
If you wish to contact us by post or place any order via cheque or postal order please send your payment, made payable to 'Telford Services' to:

Telford Services LLC
Dept 432
Office 6, Slington House
Rankine Road
BASINGSTOKE
RG24 8PH
UNITED KINGDOM

Please remember to include the following with any order by post:

  • Watch model
  • If for a Lady or Gentleman
  • Colour preferences if available
  • Delivery Address